Shipping and Returns

| Free UK Delivery over £15 | 20% off for new customers |

Return and Refund Policy

Thank you for shopping with Luxe Supplements. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.

Terms of Return: You may return unopened items within 30 days of delivery for a full refund. We only accept returns for items that are in their original condition, unopened, and unused.

Reason for Return: Returns are accepted for reasons such as receiving damaged or incorrect products. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Process for Return: To initiate a return, please contact our customer service team at luxesupplements@gmail.com within 30 days of receiving your order. Our team will provide you with further instructions on how to return the item.

Process of Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. Please note that shipping costs are non-refundable.

Contact Details: If you have any questions or concerns regarding our Return and Refund Policy, please contact us at luxesupplements@gmail.com. Our customer service team is available to assist you and ensure a seamless shopping experience.

Thank you for choosing Luxe Supplements. Your satisfaction is our priority.

Note: This Return and Refund Policy is applicable to purchases made through luxesupplements.co.uk for customers in the United Kingdom only.

Shipping information

Standard Shipping Timeframe: Standard shipping within the United Kingdom (UK) typically takes 3-5 business days for delivery. Please note that this timeframe excludes weekends and public holidays.
Shipping estimates: Shipping dates and timeframes are estimates only. Most delivery service times are not guaranteed by the mail provider. Unfortunately despite our best efforts we cannot control delivery times once an order has been shipped.
UK Shipping Only, Mon-Fri: Our shipping services are available only within the United Kingdom, orders are only processed from Monday to Friday. No orders will be processed on weekends or public holidays.
Shipping Cost: The standard shipping cost is £3.99 for orders below £20.00. However, orders totaling £20.00 or more qualify for free shipping.
Shipping Methods: Orders are shipped via Royal Mail 1st class post or Evri Next Day delivery services, depending on availability.
Shipping Eligibility: Please note that free shipping and standard shipping options are applicable only to addresses within the United Kingdom.
Shipping & Delivery Schedule:
- Orders placed before 2:00 pm Monday to Friday (excluding Bank Holidays) will be shipped on the same or next working day.
- Orders placed after 2:00 pm, or on weekends or Bank Holidays, will be processed on the next working day.

Back Orders: In cases where products are temporarily out of stock, resulting in a back order situation, we will promptly notify you. Your full order will only be dispatched once all items are back in stock and ready for shipment.

Please note that the shipping information provided here is subject to change and may be updated from time to time.

Your satisfaction is paramount for us! For any further enquiries or assistance regarding shipping, please feel free to contact us at luxesupplements@gmail.com

Return and Refund Policy

Shipping information

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